SPEAKER PROFILE AND PHOTOGRAPH
Sharon Brand is the Deputy Dean: Business Studies for the Business Studies qualifications at Cornerstone Institute. Sharon has an MBA (Cum laude) from the University of Stellenbosch. Her specific interests and specialisations include supply chain and operations management, especially new product forecasting, analytics, quality and continuous improvement. This focus is underpinned by over thirty years work experience that she has gained in various leadership and managerial roles in industry. Sharon enjoys sharing her passion for supply chain and sparking students’ interest in these topics.
Abstract
New product forecasting (NPF) remains one of the most challenging aspects of supply chain planning due to the lack of data, volatile market conditions, and product uniqueness. This paper presents a comprehensive overview of the complexities associated with forecasting demand for new products and explores how Artificial Intelligence (AI) is transforming the forecasting landscape. Through an analysis of AI techniques—including machine learning, fuzzy logic, ensemble learning, and virtual reality simulations—the paper highlights how these innovations enhance accuracy, adaptability, and strategic decision-making in NPF. Recommendations are provided to help practitioners build more robust, data-informed forecasting processes.
Introduction
The development and commercialisation of new products are vital for business growth, especially for manufacturers. However, forecasting demand for these products is notoriously difficult due to limited historical data, short life cycles, and market uncertainty. Despite the advancement of traditional forecasting techniques, companies still struggle with significant forecast errors, which affect procurement, inventory, production, and marketing strategies. The introduction of Artificial Intelligence (AI) offers promising solutions to these challenges by enabling more flexible, accurate, and real-time forecasting.
Why Focus on New Product Forecasting (NPF)?
NPF plays a central role in planning across the supply chain. Unlike existing products, new products often have no sales history, limiting the effectiveness of time-series models. Accurate forecasts influence key decisions in procurement, production scheduling, inventory management, and promotional planning. Errors at this stage can result in costly inefficiencies, including excess inventory or lost sales. With the frequency of product launches increasing and product life cycles decreasing, the ability to forecast new product demand has become a strategic necessity.
Challenges in Forecasting New Products
Forecasting new products involves numerous challenges: Data Scarcity, Uncertain Demand Patterns, Product Heterogeneity, Market Volatility, Internal Barriers, and Bias and Overestimation. These factors diminish the effectiveness of conventional techniques and increase the risk of costly forecasting errors.
Limitations of Traditional Forecasting Approaches
Legacy forecasting techniques fall into three categories: Judgemental Methods, Market Research Techniques, and Quantitative Techniques. Each is constrained by reliance on historical data, subjectivity, costs and/or inflexibility—making them less optimal for forecasting innovative products in dynamic markets.
AI Applications in New Product Forecasting
Machine Learning (ML) – ML systems learn patterns from data without explicit programming. Techniques like Random Forest, Support Vector Machines (SVM), and LSTM (Long Short-Term Memory networks) have outperformed classical models in NPF by identifying nonlinear patterns and capturing sparse or noisy datasets. ML also enables real-time sentiment analysis, using internet search and social media data to gauge consumer interest pre- and post-launch.
Fuzzy Logic and Neuro-Fuzzy Systems – Fuzzy logic handles uncertainty and imprecision by working with qualitative terms (e.g., high, medium, low) instead of fixed values. Adaptive neuro-fuzzy inference systems (ANFIS) merge ML and fuzzy logic to address forecasting challenges in volatile sectors like apparel.
Ensemble Learning – By combining predictions from multiple ML models, ensemble methods reduce individual model biases. Homogeneity-based clustering (e.g., using K-means) groups similar products by life cycle stages, enabling accurate segment-level forecasts. This reduces the need for product-specific attributes and aligns forecasting with business strategies.
Virtual Reality (VR) and Macro-Flow Models – VR simulations create immersive shopping experiences to collect behavioural data before launch. Macro-flow models track consumers’ movement through purchase journeys (awareness → interest → decision), providing early insights into market response. Studies show VR-enhanced models can predict first-year sales with errors as low as 1.9%.
Agent-Based Modelling (ABM) – ABM simulates individual consumer behaviours in a virtual marketplace. When combined with AI, it helps firms anticipate peer influence, tipping points, and regional adoption trends. These models are particularly effective in capturing network effects and heterogeneity in adoption patterns.
Dynamic Time Warping (DTW) – DTW enables comparison of sales trends between dissimilar time series, helping forecast new product sales by aligning them with historical clusters. This allows for more accurate forecasting by analogy even when product cycles are misaligned.
Hybrid Models – Hybrid models balance interpretability and performance. For example, Bayesian updating, when enhanced by AI, allows forecast models like the Bass diffusion model to refine parameters over time as sales data accumulates. This combination improves accuracy while preserving explanatory power.
Strategic Implications and Practitioner Guidance
To leverage AI in NPF, firms should invest in AI skills, classify products systematically, involve forecasters early in product development, establish standalone NPF processes, utilise AI-as-a-Service tools, and continuously experiment and improve forecasting processes and systems.
Conclusion
AI is reshaping NPF by overcoming data limitations, enhancing forecasting accuracy, and enabling strategic adaptability. Firms that adopt AI-enabled tools thoughtfully will enjoy significant advantages in new product success, inventory planning, and market responsiveness.
Key References
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- Chase, C. 2019. Advancements in New Product Forecasting. The journal of business forecasting. 38(1):21–28.
- Elalem, Y.K., Maier, S. & Seifert, R.W. 2023. A machine learning-based framework for forecasting sales of new products with short life cycles using deep neural networks. International Journal of Forecasting. 39(4):1874–1894. DOI: 10.1016/j.ijforecast.2022.09.005.
- Hwang, S., Lee, Y., Jeon, B.-K. & Oh, S.H. 2025. Sales Forecasting for New Products Using Homogeneity-Based Clustering and Ensemble Method. Electronics (Basel), 14(3):520. DOI: 10.3390/electronics14030520
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- Yamamura, C.L.K., Santana, J.C.C., Masiero, B.S., Quintanilha, J.A. & Berssaneti, F.T. 2022. Forecasting New Product Demand Using Domain Knowledge and Machine Learning. Research technology management. 65(4):27–36. DOI: 10.1080/08956308.2022.2062553.
CONTACT DETAILS
Email address: sharonb@cornerstone.ac.za
Website: cornerstone.ac.za
Telephone: +27 21 448 0050
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